{"id":4174,"date":"2024-12-10T18:12:09","date_gmt":"2024-12-10T17:12:09","guid":{"rendered":"https:\/\/www.xseed.pt\/?page_id=4174"},"modified":"2025-10-31T15:45:14","modified_gmt":"2025-10-31T14:45:14","slug":"ca-seguros-success-story","status":"publish","type":"page","link":"https:\/\/www.xseed.pt\/pt\/ca-seguros-success-story\/","title":{"rendered":"CA Seguros – Success Story"},"content":{"rendered":"
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Fundada em 1994 como parte do Grupo Cr\u00e9dito Agr\u00edcola, a CA Seguros \u00e9 uma seguradora de ramos n\u00e3o vida em Portugal. \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Enquadramento da Empresa Cliente <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cr\u00e9dito Agr\u00edcola Seguros<\/strong> foi fundada em 1994 como parte do Grupo Cr\u00e9dito Agr\u00edcola, a CA Seguros<\/strong> \u00e9 uma seguradora de ramos n\u00e3o vida em Portugal. Com uma rede de mais de 600 ag\u00eancias e um call center com 70 agentes, oferece uma vasta gama de solu\u00e7\u00f5es de seguros a mais de 400.000 clientes, atrav\u00e9s de mais de 750.000 ap\u00f3lices. O nosso compromisso \u00e9 proporcionar a melhor experi\u00eancia ao cliente, combinando produtos inovadores com um servi\u00e7o personalizado e de proximidade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ag\u00eancias<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Clientes<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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agentes<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Ap\u00f3lices<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Desafios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O principal desafio foi substituir uma solu\u00e7\u00e3o obsoleta, dispendiosa e pouco flex\u00edvel por uma nova solu\u00e7\u00e3o cloud de \u00faltima gera\u00e7\u00e3o, fornecida por um parceiro experiente que garantisse um servi\u00e7o de elevado valor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Solu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CA Seguros<\/strong> recorreu \u00e0 xseed<\/strong> para apoiar a transi\u00e7\u00e3o das suas opera\u00e7\u00f5es de Contact Center para uma nova solu\u00e7\u00e3o, uma vez que a xseed<\/strong> \u00e9 uma empresa especializada nesta \u00e1rea, altamente experiente e com uma excelente reputa\u00e7\u00e3o em atendimento ao cliente. A xseed<\/strong> \u00e9 parceira da Genesys<\/strong> h\u00e1 muitos anos e apresentou as solu\u00e7\u00f5es Genesys Cloud<\/strong>.\nGenesys Cloud<\/strong> \u00e9 a solu\u00e7\u00e3o que melhor se adequa \u00e0s necessidades da CA Seguros<\/strong> devido \u00e0 sua estabilidade, funcionalidades avan\u00e7adas e simplicidade de utiliza\u00e7\u00e3o. O projeto foi implementado com sucesso e a transi\u00e7\u00e3o para a nova solu\u00e7\u00e3o decorreu de forma muito suave.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Resultados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Com a implementa\u00e7\u00e3o desta solu\u00e7\u00e3o, conseguimos otimizar as opera\u00e7\u00f5es de atendimento ao cliente, reduzir custos e aumentar a produtividade dos agentes. Entre os principais benef\u00edcios destacam\u2011se a redu\u00e7\u00e3o dos tempos de atendimento, a melhoria da qualidade das chamadas, a disponibiliza\u00e7\u00e3o de informa\u00e7\u00e3o em tempo real e uma experi\u00eancia do cliente significativamente mais satisfat\u00f3ria.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Futuro<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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xseed<\/strong> e CA Seguros<\/strong> est\u00e3o fortemente envolvidas em projetos futuros, analisando novas solu\u00e7\u00f5es e funcionalidades para melhorar ainda mais as opera\u00e7\u00f5es do Contact Center da CA Seguros<\/strong>. Ambas as empresas est\u00e3o ativamente a trabalhar em oportunidades como Advanced Routing, Inqu\u00e9ritos P\u00f3s-Chamada, Multicanal, Quality Management, Speech e Text Analytics, V\u00eddeo, Biom\u00e9tricos, Bots, Agent Assist<\/span>, entre outras.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Founded in 1994 as part of the Cr\u00e9dito Agr\u00edcola Group, CA Seguros is a non-life insurer in Portugal. Customer Company Background Cr\u00e9dito Agricola\u00a0Seguros was founded in 1994 as part of the Cr\u00e9dito Agr\u00edcola Group, CA Seguros is a non-life insurer in Portugal. With a network of over 600 agencies and a call center with 70 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4174","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.xseed.pt\/pt\/wp-json\/wp\/v2\/pages\/4174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xseed.pt\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xseed.pt\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xseed.pt\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xseed.pt\/pt\/wp-json\/wp\/v2\/comments?post=4174"}],"version-history":[{"count":0,"href":"https:\/\/www.xseed.pt\/pt\/wp-json\/wp\/v2\/pages\/4174\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.xseed.pt\/pt\/wp-json\/wp\/v2\/media?parent=4174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}