{"id":2716,"date":"2020-03-30T21:29:00","date_gmt":"2020-03-30T20:29:00","guid":{"rendered":"https:\/\/newsite.xseed.pt\/?p=2716"},"modified":"2025-11-26T19:06:39","modified_gmt":"2025-11-26T18:06:39","slug":"cgd-100-teleworking","status":"publish","type":"post","link":"https:\/\/www.xseed.pt\/pt\/2020\/03\/30\/cgd-100-teleworking\/","title":{"rendered":"CGD \u2013 100% em regime de teletrabalho"},"content":{"rendered":"<p class=\"wp-block-paragraph\" style=\"line-height:2\">A xseed orgulha-se de ter contribu\u00eddo para que a Caixa Geral de Dep\u00f3sitos se tornasse o primeiro banco em Portugal a operar uma unidade inteiramente em regime remoto, prestando servi\u00e7o a mais de 3,5 milh\u00f5es de clientes, 24 horas por dia, 365 dias por ano, a partir de casa.<br>In total, 200 employees work in this Contact Center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:2\">Com esta medida, integrada no Plano de Conting\u00eancia da CGD para a COVID\u201119, foi poss\u00edvel cumprir o objetivo de colocar em teletrabalho o maior n\u00famero de colaboradores que normalmente desempenham fun\u00e7\u00f5es no emblem\u00e1tico edif\u00edcio\u2011sede da institui\u00e7\u00e3o, em Lisboa.\nTodos os 200 colaboradores do Caixa Contact Center foram dotados das condi\u00e7\u00f5es t\u00e9cnicas necess\u00e1rias para continuarem a desempenhar a sua atividade em regime de teletrabalho 100% seguro, totalmente integrado na infraestrutura inform\u00e1tica da Caixa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:2\">Em m\u00e9dia, este Contact Center recebe cerca de 6.000 intera\u00e7\u00f5es di\u00e1rias; no entanto, face \u00e0s medidas implementadas no \u00e2mbito da declara\u00e7\u00e3o do Estado de Emerg\u00eancia, esse n\u00famero aumentou para mais de 11.000 intera\u00e7\u00f5es por dia.\nCom o objetivo de disponibilizar mais um canal de comunica\u00e7\u00e3o que respondesse \u00e0 necessidade de informa\u00e7\u00e3o manifestada pelos clientes, a Caixa passou tamb\u00e9m a disponibilizar no seu website todas as medidas de mitiga\u00e7\u00e3o do impacto econ\u00f3mico da COVID\u201119, bem como um formul\u00e1rio de candidatura. Esta iniciativa contribuiu de forma significativa para a normaliza\u00e7\u00e3o do n\u00famero de contactos di\u00e1rios.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainda assim, e de forma a evitar situa\u00e7\u00f5es de espera, o Contact Center da Caixa foi refor\u00e7ado com a integra\u00e7\u00e3o de 14 novos colaboradores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cgd.pt\/Institucional\/Sala-de-Imprensa\/2020\/Pages\/Caixa-com-100-do-Call-Center-em-teletrabalho.aspx\">https:\/\/www.cgd.pt\/Institucional\/Sala-de-Imprensa\/2020\/Pages\/Caixa-com-100-do-Call-Center-em-teletrabalho.aspx<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>xseed is proud to have contributed to Caixa Geral de Dep\u00f3sitos being the first bank in Portugal to operate an entire unit, serving more than 3.5 million customers 24 hours a day and 365 days a year, from home.In total, 200 employees work in this Contact Center. With this measure, an objective of CGD&#8217;s COVID-19 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2727,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[41],"tags":[],"class_list":["post-2716","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"xseed is proud to have contributed to Caixa Geral de Dep\u00f3sitos being the first bank in Portugal to operate an entire unit, serving more than 3.5 million customers 24 hours a day and 365 days a year, from home.In total, 200 employees work in this Contact Center. With this measure, an objective of CGD&#039;s COVID-19\" \/>\n\t<meta name=\"robots\" content=\"noindex, max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"xseed\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.xseed.pt\/pt\/2020\/03\/30\/cgd-100-teleworking\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.9\" \/>\n\t\t<meta property=\"og:locale\" content=\"pt_PT\" \/>\n\t\t<meta property=\"og:site_name\" content=\"xseed | your partner in excellence\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"CGD 100% Teleworking | xseed\" \/>\n\t\t<meta property=\"og:description\" content=\"xseed is proud to have contributed to Caixa Geral de Dep\u00f3sitos being the first bank in Portugal to operate an entire unit, serving more than 3.5 million customers 24 hours a day and 365 days a year, from home.In total, 200 employees work in this Contact Center. 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