xseed - your partner in excellence

Our
Services

The main service of activity is in the Contact Centers area where we successfully held a significant number of implementations worldwide.

consulting

Strategic definition, Requirements Discovery and RFP elaboration

solutions
design

Design the best solution to meet our customer’s requirements

implementation

On-demand solution development, Infrastructure setup and configuration

project
management

Management and Planning projects of third-party implementation team

software
integration

Integration of contact center, with corporate applications

training

Formal Training and “On the job” knowledge transfer

customer
support

We guarantee 1st and 2nd level solution support

Partners

The best partnerships for the best customers

Our Solutions

We present our solutions oriented towards customisation and integration with the most different types of contact center solutions.

Recording Indexer

Capture and manage your multimedia interactions secure archiving with a unified tool. Capture the past customer interactions from your legacy recording solutions, allowing for its decommissioning and avoiding costly maintenance contracts. Integrate all your disparate recording solutions into a unified interactions repository, leveraging a unified management interface for all your relevant customer interactions.

Scripting Application

The ask-it platform! is a web-based application to create dynamic surveys and make your on-line availability.

Conversational Artificial Intelligence with Chat and Voice Bots

Serve your customers quickly and efficiently, improving customer satisfaction and reducing average wait times. Engage your agents whenever necessary and assist them with all the relevant information retrieved by our Virtual Assistants. Our Virtual Assistants use state of the art conversational Artificial Intelligence Tools and integrate tightly with your Contact Center platform, both at the self-service and agent-assisted stages of the conversations.

Survey & NPS

Collect NPS, measure satisfaction, and capture insights with a solution tightly integrated in your Contact Center Solution. Capture NPS and other feedback right after the customer interactions or whenever relevant. Deploy customized voice or text-based surveys in 10 mins or less using an easy-to-use survey design tool. Trigger surveys based on your business rules.

Cloud Contact Center

We have cloud-based solutions that allow cost reduction by centralizing infrastructure and minimizing downtime.

Video Engagement

Engage your customers with a more personalized touch using our video engagement tool. Allow your customers to express themselves by using the video channel to communicate with your business more efficiently. Video interactions are unified and integrated into your omnichannel contact center platform, leveraging the same unified agent desktops, monitoring, reporting, and analytics tools. Adapt the video settings to your corporate image while complying with any legal regulations.