AI-Powered Conversation Analytics for Contact Centers
solution’s core capabilities and strengths
native Genesys Cloud CX support, with connectors for other leading CC platforms
no manual call analysis required
topics, sentiment, compliance, opportunities and risks
banking, insurance and enterprise-ready compliance
Automatic identification of topics and sub-topics discussed in each interaction, with drill-down for detailed analysis.
Identification of deviations from operational processes and rules, supporting regulated environments.
Flagging if critical patterns, business opportunities and emerging risks in real time.
Evaluation of sales techniques, scripts and agent best practices with scoring.
AI-powered automatic sentiment and satisfaction scoring across all interactions.
Root cause identification, recurring themes and evolution tracking over time.
Technical features, architecture, and integration capabilities of the solution.
Deep understanding of real customer motivations, problems and expectations. Automatic segmentation by themes, topics and contexts.
Early identification of systemic problems. Continuous monitoring of service quality across all interactions.
Identification of processes causing friction or rework. Optimization of scripts, flows and commercial approaches. Significant reduction of manual analysis effort.
Automatic procedure auditing and regulatory compliance verification. Full support for regulated environments such as banking and insurance.
Automates manual call categorization processes, freeing teams to focus on high-value tasks.
Reveals hidden patterns in costumer service requests across all interactions at scale.
Enables systematic, continuous analysis of service interactions and agent performance.
Provides structured, objective data for contact center optimization and strategic planning.
Handles high volume of calls without additional human resources, growing with the business.
Discover how xboon insAightst helps your organization convert high volumes of interactions into informed decisions, supporting quality, operations, compliance, sales and management teams on a single platform. Designed to Contact Centers, extracting real value from data already existing in the CC platforms.
