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CUSTOMER VIDEO ENGAGEMENT CENTER
The Intelligent Video Platform
xBOON Video Cloud Solution
xBOON Video is a mobile video solution that helps improve the relationship between customers and companies when it comes to resolving and providing advice on problems remotely.
This SaaS solution is based on a Cloud architecture, which is scalable and can be adapted to the needs of each customer.
xBOON Video Overview
The solution enables bi-directional video interactions through SMS or WhatsApp links that work seamlessly on smartphones and desktops—no app downloads required.
Agents access intuitive controls, including screen sharing, recording, meeting management, and quality adjustments.
Fully integrated with Genesys Cloud, video appears directly in the UI during active sessions while preserving full interaction context.
The platform supports flexible escalation from voice, chat, or WhatsApp to video, plus customer-initiated video requests, all powered by scalable AWS infrastructure for enterprise-grade reliability.
simple and intuitive user interface
Native Genesys Cloud integration for automated deployment across all customer touchpoints.
meeting controls
Build professional surveys in minutes with our intuitive drag-and-drop interface. No technical expertise required.
integrate with enterprise solutions
Genesys Cloud integration for automated deployment across all customer touchpoints.
Costs control
Real-time dashboards with multi-dimensional analytics for agents, surveys, and NPS tracking.
xBOON Video Core Capabilities
Power Up Customer Service with xBoon Video solution.
Bi-Directional Video Capabilities
Support both customer-initiated video interactions and seamless escalation from any Genesys Cloud channel (voice, chat, WhatsApp, etc.) while maintaining interaction context.
Zero-Friction Customer Experience
Customers receive SMS/WhatsApp links for instant video access on any device without app downloads or complex setup procedures.
Native Genesys Cloud Integration
Video interactions operate directly within the Genesys Cloud UI, with video rooms automatically managed based on live interaction status.
Advanced Screen Sharing & Recording
Complete visual troubleshooting capabilities with high-quality screen sharing, meeting recording, and intuitive agent controls for enhanced support delivery.
Universal Device Compatibility
Works seamlessly across smartphones, tablets, and desktop computers with responsive design and adaptive quality settings for optimal performance
Enterprise-Grade AWS Infrastructure
Scalable cloud architecture ensures reliable performance, security compliance, and global availability for organizations of any size.
Transforming Your Customer Experience Today
Discover how xBOON Video can help your organization enhance customer satisfaction and drive continuous improvement.